Sales Service and Installation of Heating Ventilating and Air Conditioning (HVAC)
We provide full service, repairs, maintenance and installation for all types of residential and light commercial heating ventilating and air conditioning systems including: boilers, radiant floor, ductless and high velocity systems.
Empire serves the greater metro Atlanta area in DeKalb, Fulton, Forsyth and Gwinnett counties.
Keywords: Heating, Air Conditioning, Service, Repair, Sales, Installation, Heat pump, boiler, maintenance, air cleaners, duct cleaning
Interview Q&A
How long have you been in business?
Founded right here in Decatur in 1985
What is your primary product or service?
Heating and air conditioning sales, service and installation.We offer NATE certified technicians and flat rate pricing. All employees are background checked and continuing education on technical and customer service issues. We have Indoor Air Quality testing available directly from service technicians and a full compliment of solutions to common air quality problems.
How did you first become interested in your line of business? (if owner) - What is your background? (If owner or store manager)
I started in the heating and air conditioning business while still in high school. Initially in customer service making follow up calls to customers for a large service provider in Atlanta. On Saturdays I would ride with technicians to learn about the service business and soon became an entry level technician. My intention was to work my way through college and move on to a career in engineering but it didn't take long for me to develop a love of the trade. At the ripe old age of 27 I hung out my my own shingle with my soon to be wife Gila working out of the old Austin Car Wash building that had been converted and is now a condo. Thirty two years later we are still located in Decatur and now serving the greater Atlanta area.
How do you differentiate yourself from other businesses in your category and area?
We are all local tradesmen and women and most of us have been in the service industry for our whole careers. We strive to provide the best service in town and dedicate a lot of time and effort to continuing education. We are active in community affairs and current with local state and national contracting organizations. We work on many unique and historic home and buildings providing comfort solutions. Our NATE certified technicians are equipped with all the tools and supplies to complete the majority of call on the first visit as well as performing indoor air quality testing on site during a service call.
How many locations do you have and do you have plans to expand?
We currently have our main offices in Decatur GA at 783 DeKalb Industrial Way and a supply station in Cumming GA. We plan to open a new office in the Cumming area in the near future.
Provide detailed directions to your location
We are easy to find at the intersection of DeKalb Industrial Blvd and Scott (Hwy 78) just inside I-285
What type of payments do you accept?
Cash, Check, VISA, Mastercard and AMEX. We also have many financing options available from Wells Fargo Home Projects and EGIA
Which areas do you service?
We serve DeKalb, Fulton, Forsyth, Gwinnett and East Cobb Counties
Who owns your company or runs daily operations?
Martin and Gila Hoover are the founders and owners. We still participate in day to day function and have a great team in the office and in the field.
What are your hours of operation?
Office hours are Monday through Friday 8am to 5pm and 9am till Noon on Saturdays. You will often find us open earlier and later depending on the season. We also have an emergency response team for our planned maintenance customers.
What is the best compliment anyone can give you?
I always love hearing how we were able to help people. A simple Thank You is pretty great to hear.
What is your favorite quote or Bible verse?
I will prepare and perhaps someday my chance will come. Abe Lincoln